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Frequently Asked Questions

  • SHIPPING & ORDERING

  • RETURNS & EXCHANGES

  • CARE & WARRANTY

Which shipping options are available?

We offer USPS, UPS, and FedEx options to select areas. To see which couriers can deliver to you, add the items you'd like to purchase to your cart and head to checkout. You will be given real-time shipping quotes based on your delivery address.

Do you ship internationally?

Yes we do! Please note that customers are responsible for all customs and duties fees at time of delivery.

How do I track my order?

Once your order has shipped, you'll receive a courier tracking number via email to follow your package as it makes its way to you. You can check the status of your order here

I never received my order. What do I do?

If your package doesn't make its way to you, please contact us here. To help you as quickly and efficiently as possible, please have your order number handy. This can be found in your order confirmation email.

What is your return policy?

We want you to be 100% satisfied with your purchase. But if you're not, we do accept returns for products purchased directly from our website within 90 days of sale. Customers are responsible for all shipping costs for returns.

To return an item, please ship to the following address and include your packing slip or your order number in the attention field of your shipping label:
 

LSH RETURNS ORDER #

127 44TH St. 1/2

Newport Beach, CA 92663

Can I exchange an item?

We are happy to exchange an item for you! All exchanged items must be in new condition and their original packaging. To exchange a product, please contact us here.

Customers are responsible for all shipping costs for exchanges.

What if I purchased from another sales channel?

We gladly accept returns and exchanges from all other sales platforms within 30 days of purchase for a product exchange. Returns are subject to approval by the sales channel you purchased from. Please contact us here and we will be happy to assist you!

Does my product have a warranty?

Most Little Sleepy Head products are covered by a manufacturer warranty. If there are any issues with your product, please contact us here and we will do everything we can to help!

How do I wash/care for my product?

You can find detailed care instructions for each of our products in our Care Guide here.

Care Guide

Pillows

Wash your Little Sleepy Head Pillow in cold water on gentle cycle.

Dry on low thoroughly and fluff back up!

Pillowcases & Sheets

COTTON

Wash and dry on any temperature.

Our pillowcases are designed to "shrink to fit" which means it will fit BETTER after it's first wash! They are intentionally a loose fit to aid in compression and proper spinal alignment. As they have not been pre-washed, they will get softer after their first wash and even more so each wash thereafter!

MICROFIBER

Wash in warm or cold water and dry on low.

Pillow Protectors

Wash on warm, gentle cycle.

Dry on low.

WARNING: Do not iron, bleach, or dry clean. This will ruin the waterproof liner!

Mattress Protectors

Wash on warm, gentle cycle.

Dry on low.

WARNING: Do not iron, bleach, or dry clean. This will ruin the waterproof liner!

Mattress Toppers

INSTALLATION & USE:

Remove from package, unroll, and allow up to 24 hours for your mattress topper to return to its full size. 

Because your mattress topper has been compressed and sealed for convenience, you may notice an odor upon opening the packaging. This odor is completely normal, 100% harmless, and it will subside within a few days.


CARE INSTRUCTIONS: 

COVER - unzip, remove cover from foam, and zip shut before washing. Machine wash cover with cold water on gentle cycle. Do not use bleach. Tumble dry on low heat. Do not iron. Replace cover on foam and zip fully before use. 

FOAM INSERT - spot wash with warm water and detergent. Rinse foam and gently wring out excess water. Air dry. Do not put foam in dryer or washing machine. 

 

CAUTION

Your mattress topper is made from polyurethane foam, a flammable material. Never expose polyurethane to an open flame or direct/indirect high temperature ignition sources. Failure to take fire safety precautions can result in injury or death. 

Bed Bumpers

INSTALLATION & USE:

Remove from packaging, unroll, and allow foam to return to its full size (about 4 hours). Place the bumper on the edge of the bed under fitted sheet.

CARE INSTRUCTIONS:

Unzip, remove cover from foam, and zip shut before washing. Machine wash cover with warm water on gentle cycle. Do not use bleach. Air dry. Do not iron. Replace cover on foam and zip fully shut before use. Do not wash foam insert.

CAUTION

Your bed bumper is made from polyurethane foam, a flammable material. Never expose polyurethane to an open flame or direct/indirect high temperature ignition sources. Failure to take fire safety precautions can result in injury or death. 

  • Terms of Service

  • Privacy policy

If you do not agree to the Terms of Use, discontinue using the site immediately!

By using this site, you signify your Assent and Agreement to these Terms of Use. If you do not agree to these Terms of Use, do not use the site.

 

Restrictions on Use of Materials

 

Materials on this website are Copyrighted and all rights are reserved. Text, graphics, databases, HTML code, and other intellectual property are protected by US and International Copyright Laws, and may not be copied, reprinted, published, reengineered, translated, hosted, or otherwise distributed by any means without explicit permission. All of the trademarks on this site are trademarks of Little Sleepy Head or of other owners used with their permission.

 

Database Ownership, License, and Use

 

Little Sleepy Head warrants, and you accept, that Little Sleepy Head is the owner of the copyright of the Databases of Links to articles and resources available from time to time through LittleSleepyHead.com. Little Sleepy Head and its contributors reserve all rights and no intellectual property rights are conferred by this agreement.

 

Little Sleepy Head grants you a non-exclusive, non-transferable license to use database(s) accessible to you subject to these Terms and Conditions. The database(s) may be used only for viewing information or for extracting information to the extent described below.

You agree to use information obtained from Little Sleepy Head’s databases only for your own private use or the internal purposes of your home or business, provided that is not the selling or broking of information, and in no event cause or permit to be published, printed, downloaded, transmitted, distributed, reengineered, or reproduced in any form any part of the databases (whether directly or in condensed, selective or tabulated form) whether for resale, republishing, redistribution, viewing, or otherwise.

 

Nevertheless, you may on an occasional limited basis download or print out individual pages of information that have been individually selected, to meet a specific, identifiable need for information which is for your personal use only, or is for use in your business only internally, on a confidential basis. You may make such limited number of duplicates of any output, both in machine-readable or hard copy form, as may be reasonable for these purposes only. Nothing herein shall authorize you to create any database, directory or hard copy publication of or from the databases, whether for internal or external distribution or use.

 

Liability

 

The materials in this site are provided “as is” and without warranties of any kind either expressed or implied. Little Sleepy Head disclaims all warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Little Sleepy Head does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Little Sleepy Head does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not Little Sleepy Head assume the entire cost of all necessary servicing, repair or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

 

Under no circumstances, including, but not limited to, negligence, shall Little Sleepy Head be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, even if Little Sleepy Head or a Little Sleepy Head authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Little Sleepy Head’s total liability to you for all damages, losses, and causes of action (whether in contract, tort, including but not limited to, negligence or otherwise) exceed the amount paid by you, if any, for accessing this site.

 

Facts and information at this website are believed to be accurate at the time they were placed on the website. Changes may be made at any time without prior notice. All data provided on this website is to be used for information purposes only. The information contained on this website and pages within is not intended to provide specific legal, financial or tax advice, or any other advice whatsoever, for any individual or company and should not be relied upon in that regard. The services described on this website are only offered in jurisdictions where they may be legally offered. Information provided on our website is not all-inclusive and is limited to information that is made available to Little Sleepy Head and such information should not be relied upon as all-inclusive or accurate.

 

Links and Marks

 

The owner of this site is not necessarily affiliated with sites that may be linked to this site and is not responsible for their content. The linked sites are for your convenience only and you access them at your own risk. Links to other websites or references to products, services or publications other than those of Little Sleepy Head and its subsidiaries and affiliates at this website, do not imply the endorsement or approval of such websites, products, services or publications by Little Sleepy Head or its subsidiaries and affiliates.

 

Certain names, graphics, logos, icons, designs, words, titles or phrases at this website may constitute trade names, trademarks or service marks of Little Sleepy Head or of other entities. The display of trademarks on this website does not imply that a license of any kind has been granted. Any unauthorized downloading, re-transmission or other copying of modification of trademarks and/or the contents herein may be a violation of federal common law trademark and/or copyright laws and could subject the copier to legal action.

 

Confidentiality of Codes, Passwords and Information

 

You agree to treat as strictly private and confidential any Subscriber Code, username, user ID, or password which you may have received from Little Sleepy Head, and all information to which you have access through password-protected areas of Little Sleepy Head’s websites and will not cause or permit any such information to be communicated, copied or otherwise divulged to any other person whatsoever.

 

Other Legal Stuff

 

These Terms of Use will apply to every access to LittleSleepyHead.com. Little Sleepy Head reserves the right to issue revisions to these Terms of Use by publishing a revised version of this document on this site: that version will then apply to all use by you following the date of publication. Each access of information from Little Sleepy Head will be a separate, discrete transaction based on the then prevailing terms.

This Terms of Use and the license granted may not be assigned or sublet by You without Little Sleepy Head’s written consent in advance.

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of California, as it is applied to agreements entered into and to be performed entirely within such jurisdiction.

 

To the extent you have in any manner violated or threatened to violate Little Sleepy Head and/or its affiliates’ intellectual property rights, Little Sleepy Head and/or its affiliates may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to the exclusive jurisdiction and venue in such courts.

 

Any other disputes will be resolved as follows:

 

If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: City of Santa Clarita. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: City of Santa Clarita, California, under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

 

If any provision of this agreement is void or unenforceable in whole or in part, the remaining provisions of this Agreement shall not be affected thereby.

 

Termination

 

These Terms of Use agreement is effective until terminated by either party. You may terminate this agreement at any time by destroying all materials obtained from any and all LittleSleepyHead.com site(s) and all related documentation and all copies and installations thereof, whether made under the terms of this agreement or otherwise. This agreement will terminate immediately without notice at Little Sleepy Head’s sole discretion, should you fail to comply with any term or provision of this agreement. Upon termination, you must destroy all materials obtained from this site and any and all other LittleSleepyHead.com site(s) and all copies thereof, whether made under the terms of this agreement or otherwise. 

 

CONTACT US

 

*If you are a customer needing support, please use this link

instead and open a new ticket: support. https://support.rapidcrush.com/hc/en-us/requests/new 

Name:

Email:

Message:

Type this:

Terms of Service

Privacy Policy

Earnings Disclaimer

© Little Sleepy Head. All Rights Reserved.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@littlesleepyheadpillows.com or mailing us at: Little Sleepy Head 27240 Turnberry Lane, Suite 200, Valencia, CA, 91355, United States

 

SECTION 3 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment:

 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

 

SECTION 5 - THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

COOKIES

 

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@littlesleepyheadpillows.com or by mail at Little Sleepy Head

 

[Re: Privacy Compliance Officer]

[27240 Turnberry Lane, Suite 200, Valencia, CA, 91355, United States]